Question 1

How does Happa Club work?

Accepted Answer

Upload any photo, and our AI transforms it into anime-inspired artwork. You then pick your favourite design, choose a product (like a phone case), see a real-time mockup, and checkout. Your custom product is printed and shipped directly to you.

Question 2

Do I need an account to try it?

Accepted Answer

No! You can upload a photo and preview designs without signing up. You'll only need an account when you're ready to save designs or place an order.

Question 3

What photo formats can I upload?

Accepted Answer

We support JPG, PNG, and WebP formats. For best results, use a clear, well-lit photo with at least 1024x1024 pixels.

Question 4

How long does it take to generate designs?

Accepted Answer

Typically 1-3 minutes. You'll see a progress indicator while our AI works its magic.

Question 5

What products do you offer?

Accepted Answer

We currently offer custom phone cases for most popular models. We're always expanding our product range, so stay tuned for new items.

Question 6

What are credits?

Accepted Answer

Credits are used to generate AI designs. New users get free credits to try the platform. Additional credits can be purchased from your dashboard.

Question 7

Can I use my design on multiple products?

Accepted Answer

Yes! Once a design is generated, you can apply it to any product in our catalogue and save it to your designs library for future orders.

Question 8

How long does shipping take?

Accepted Answer

Production takes 2-5 business days, followed by shipping (3-5 days for US, 5-12 days internationally). Total delivery time is typically 5-17 business days depending on your location.

Question 9

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

Question 10

Can I track my order?

Accepted Answer

Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number.

Question 11

What's your return policy?

Accepted Answer

Since every product is custom-made, we can't accept returns for change of mind. However, if your item arrives damaged or defective, we'll replace it or issue a full refund within 30 days.

Question 12

How do I contact support?

Accepted Answer

Email us at support@happaclub.com and we'll get back to you within 24-48 hours.

Frequently Asked Questions

Getting Started

Products & Pricing

Honesty Box Initiative

Shipping & Orders

Returns & Support

Keep up to date with us